For over two years, I attempted to find a company to remodel my 25-year old primary bathroom. After multiple telephone calls and meetings with a plethora of companies, I found Jerry Harris Remodeling by happenstance. The customer reviews for this company are 100% accurate and you will be amazed with the efficiency and quality of their work.
Initially, I was hesitant about the remodel due to the costs; however, I am so glad that I decided to contract with this company because it operates like a well-oiled machine!
As the old adage goes, Team work makes the dream work. Jerry Harris Remodeling definitely has an All Star Team! Starting with Chris Hill, the sales manager, who conducted the initial engagement and coherently educated me about the remodeling process without using the usual overzealous sales tactics. Katlyn, the designer, collaborated with me to design my bathroom and even organized visits to several companies to select items such as faucets, tile, and countertops. She is definitely a natural in this position and kept me abreast of what the finished product would entail through her computer-generated renderings. I appreciated how Chris and Katlyn shared their vast knowledge of remodeling processes which was instrumental in my decision-making.
Everyone knows that no All Star Team is complete without an MVP – Bernie is definitely the MVP! He led the team of onsite workers (Nathan, Dakota, and tilers) who delivered a beautifully remodeled bathroom efficiently, professionally, and on time. On a daily basis, Bernie communicated the status of each project component and answered my questions (which were many!). He epitomizes the qualities of a true leader – collaboration, communication, and delegation. On one occasion, I observed Bernie leading the team as they pondered how to resolve an issue with a component of the bathroom remodel – I was impressed with his problem solving approach. Throughout the entire process, he went above and beyond to ensure that my expectations were exceeded. My husband and I appreciated his calm, humorous, and professional demeanor – even my dog was excited to see him each day! Mr. Harris definitely has a “gem” on his team!
My customer service experience with Jerry Harris Remodeling sets this company apart from others that I have patronized – which leads to the question, “Why doesn’t this company advertise on television or other media?” Because a satisfied customer is the best business strategy of all.